State Farm® Insurance Agent John Moore
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Yuvurilka Renee Smith
February 19, 2026
"Veronica did a great job assisting me with getting rental insurance . I made it my business to reach out to family friends and recommended her for their insurance needs."
"Thank you for the amazing review, Yuvurilka! We appreciate your kind feedback on Veronica's service. It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
michael joza
February 13, 2026
"Everyone i have spoken with has been kind and helpful. Veronica helped me as a new car owner get everything i need in order to enjoy my new vehicle!"
"Hello Michael, Thanks for choosing us and leaving such a great review! Your feedback on Veronica's service is Greatly appreciated. It's feedback like yours that reminds us why we do what we do. We hope to become one of your favorites. Let us know what we need to do to earn your continued loyalty. Sincerely, John Moore"
Mike McNeil
February 13, 2026
"I had a great experience working with Veronica for both my car insurance and rental insurance. She was professional, knowledgeable, and incredibly helpful throughout the entire process.
Veronica took the time to clearly explain all my coverage options and made sure I understood exactly what I was getting. She answered all of my questions patiently and helped me choose policies that fit both my needs and my budget. I never felt rushed or pressured—just genuinely supported.
What really stood out was her responsiveness and attention to detail. She made the entire process smooth and stress-free, handling everything efficiently and keeping me updated along the way. It’s clear that she truly cares about her clients.
I highly recommend Veronica to anyone looking for reliable and trustworthy assistance with car or rental insurance!"
"We really appreciate your 5-star review and your kind words about Veronica's service. It means a lot to us to receive such positive feedback about our team! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions."
Katrina Williams
February 12, 2026
"I really appreciate Courtney for her willingness to take the time to help me select the best product for me. Her knowledge of the industry and products helped me make the decision to select State Farm as my insurance provider. I would recommend John Moore State Farm for all your insurance needs."
Kenneth L. Harrell
February 11, 2026
"I've been a customer of John Moore since 2018. He is very knowledgeable of the insurance business and he provides exceptional customer service. All of his customer service representatives are very friendly and helpful. I would recommend his State Farm agency to anyone. I've been a totally satisfied customer for eight years now."
"Wow, thank you for the amazing 5-star review! It means a lot to us here in Durham to know that you had such a wonderful experience with us here on State Farm Agent John Moore’s Team."
Shayla F.
February 6, 2026
"Veronica was extremely helpful and knowledgeable. She made the process of getting both of my automobiles and my renters insurance covered quick and stress-free. She also found discounts I missed when I did the quote online, which saved me money. I truly appreciate her attention to detail and excellent customer service."
Shayla Daggs
February 6, 2026
"Veronica at John Moore State Farm has been amazing to work with. She’s knowledgeable, responsive, and genuinely cares about making sure you understand your coverage and get the best options for your needs. The whole process was smooth and stress-free, and I really appreciated her professionalism and friendly attitude. Highly recommend Veronica and this office!"
"Dear Shayla, Thanks for the great review! It is truly touching to know you think so highly of Veronica and our team! We hope to become one of your favorites. Let us know what we need to do to earn your continued loyalty. Thanks again for your kind words!"
Andre Yayo
February 6, 2026
"Veronica Peace always give excellent service every time I cone in. She's very helpful and knowledgeable."
jan rea
February 3, 2026
"State Farm has been great to work with. I’ve particularly worked with Fernanda, and she’s been absolutely great!"
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with Fernanda and the rest of the team here at State Farm Agent, John Moore - Agent. If you ever need anything down the road, do not hesitate to reach out. We would love to help!"
Tomika Marks
January 27, 2026
"Fernanda with this office is great!! Every time I call the customer service is top tier. Being a mom in another state and helping my newly adult daughter be more responsible and independent they have been very supportive and helpful."
"Greetings Tomika, Thanks for the great review! We're thrilled that Fernanda left such a great impression! We look forward to serving you many more times in the future! Thanks again and we look forward to assisting you in the future."
Elmer Serrano
January 27, 2026
"Fernanda Reyes helped me with my policy and made the whole process run smoothly. She is patient and has very good customer service. She did a very good job answering all my questions and concerns assisting me with my policy . Highly recommend her!"
"We really appreciate your 5-star review and your positive feedback on Fernanda's service. It means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions."
Terry Ann Shearin
January 23, 2026
"I have never been more pleased with the customer service of any other insurance provider. State Farm, (COURTNEY), has always helped my family with any questions. Keep up the fabulous work. We have never had anyone go above and beyond to help with our insurance needs."
"Hello Terry Ann, Thank you for the awesome feedback. We are so happy that you are enjoying Courtney's great service. We truly value your recommendation, and are confident we can continue to provide excellent service in the future. Please let us know what we can do for you in the future."
Andre Carpenter
January 12, 2026
"Just wanted to say that I appreciate John Moore and his team for taking care of my home/car insurance needs. Wanted to say, I have worked with Courtney Allston and she has been outstanding and I wanted to say thank you to her for her assistance to a veteran like myself."
Eleanor Mitchell
December 21, 2025
"I’ve been with John Moore/State Farm for many years. A respectable Agent who has a great staff. I especially have to commend Fernanda who has been very helpful with answering my questions and assisting with any additions to my policy. She is an excellent asset who cares about our needs! Thank you Fernanda!"
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Nicole S Lyons
December 12, 2025
"Great team!! The staff is very nice & courteous!"
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Roland and Tiffany Russell
December 4, 2025
"I have been a long time client of John Moore Statefarm and even though Mr. Moore and his team overall have provided excellent customer service, I wanted to take a moment to highlight Ms. Veronica’s exceptional service . When I say she will go above and beyond to make sure you feel wanted and appreciated! I’ve had to make switches in coverage and policies over the years and she has always made sure I knew what I was getting into but also all my options. Incredible patient, personable, and understanding….She made my most unsure and stressful moments seem like they never actually happened. Veronica thank you for all you have done and continue to do for my family and I! We will always try to find a way to be part of this Statefarm family."
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Abd Ala
November 21, 2025
"Overall Excellent service"
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Vertina Webb
October 30, 2025
"Although I was quoted a great price in the beginning that changed with out notice and when I spoke to Veronica she was not able to tell me why. Then with in the next couple of months my rate changed again. I called and was told a mistake in the home office was responsible. 2 mistake should have cancelled then. 3 occurrence my rate increased for the 3 time on auto pay. So I found a cheaper rate. Called and spoke directly to John Moore to cancel my policy so that the next upcoming payment would not go through. But it did when I had other insurance. I was told by John, Veronica, and Ms. Reyes that my refund should. Process in 7 to 10 business dasy. I have called them and keep getting the run around it's now 30 days ..No refund now when I call they see caller I'd and won't answer my number...Now reporting them to the North Carolina Insurance Commission."
"Thank you for your feedback. We would like the opportunity to address your concerns again regarding our refund and cancelation process. We strive to provide the best service possible to all of our customers and value your input. We will follow up with you immediately and please feel free to contact us as well. Thanks for being a valued State Farm customer. "
Madesta Riley
September 30, 2025
"Love this State Farm office. Everyone I've worked with there, Courtney, Veronica, etc are professional, knowledgeable and polite. They take their time to explain any changes or questions I may have."
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Shemaiah Moore
September 25, 2025
"I was looking for a new car insurance policy and thank God State Farm was recommended to me! I did an online quote and left my phone number, and within MINUTES I got a phone call. I was working, so I missed the call, but that’s besides the point. After calling back, I was able to work with Fernanda and she was great! She was very attentive, friendly, and paid attention to all my needs (which requires a lot of patience when it comes to me). She handled all of what i needed and then some! I definitely recommend and I will for sure be requesting her in the future!"
"We appreciate your review! We are delighted to know you had a great experience with Fernanda and our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Fernando Navarro
September 10, 2025
"Thank you very much Fernanda for being efficient,great deal!!"
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Dany Mosqueda
September 10, 2025
"Fernanda is a very attentive and always resolves ent problem quickly. I am very happy with her services"
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Cole Horton
September 10, 2025
"Veronica Peace has helped me with renters and car insurance. She answers all of my questions and is very patient and knowledgeable. Being new to getting my own insurance, it was refreshing speaking to someone who was so personable, patient, and understanding. Veronica made the process so easy and stress-free!"
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Malik Johnson
September 10, 2025
"Veronica peace helped me seamlessly transfer my auto insurance from another state, also she assisted me with my renters insurance. Then she gave me a call and told me she got my auto coverage even lower than it was previously!!! Would definitely recommend 100% satisfied!!!"
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Wootie Bullock
September 10, 2025
"I can’t say enough good things about Veronica! From start to finish she made the process of handling my car insurance smooth, stress-free, and even enjoyable. She took the time to explain everything clearly, answered all my questions with patience, and made sure I got the best coverage at a fair price. What stood out most was her professionalism combined with genuine kindness she truly cared about my needs, not just making a sale. It’s rare these days to find someone who treats you like family, but that’s exactly how Veronica make me feel. If you’re looking for car insurance and want someone who will go above and beyond, ask for Veronica. She’s a gem!"
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"